In the fast-paced world we live in, support workers who are qualified to mend PC's and networks, and offer regular help to users, are hugely valuable in every sector of the economy. With the increasingly daunting complexities of technology, more and more qualified workers are required to dedicate themselves to the smooth operation of functions we need to be sure will work effectively.

An advisor that doesn't ask you a lot of questions - the likelihood is they're just trying to sell you something. If they wade straight in with a specific product before looking at your personality and experience, then you know it's true. Where you have a strong background, or even a touch of work-based experience (some industry qualifications maybe?) then it's more than likely your starting point will be very different from someone with no background whatsoever. If this is going to be your initial effort at studying to take an IT exam then it may be wise to begin with some basic PC skills training first.

The way in which your courseware is broken down for you is often missed by many students. How is the courseware broken down? And in what order and do you have a say in when you'll get each part? A release of your materials piece by piece, taking into account your exam passes is the usual method of releasing your program. Of course, this sounds sensible, but you might like to consider this: What could you expect if you didn't actually complete everything at the required speed? And maybe you'll find their order of completion doesn't work as well as some other structure would for you.

To be in the best situation you would have all the learning modules packed off to your address right at the beginning; the complete package! Thus avoiding any future problems that could impede your capacity to get everything done.

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